Skilmálar – ARTSUPPLIES.IS

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Skilmálar

About artsupplies.is

Artsupplies.is is registered by Artsupplies ehf under the Kennitala 481121-2800, and VSK number: 143089 and resides at Lambastaðabraut 2, 170 Seltjarnarnes

 

Shipping

Local Delivery

The ARTSUPPLIES.IS Local Delivery is the fastest option and brings Your order directly to Your home. Every order will be delivered latest on the next working day between 18-22. 

Postcodes: 101, 103, 104, 105, 107, 108, 109, 110, 111, 112, 113, 150, 155, 170, 200, 201, 202, 203, 210.

 orders up to 9.999 ISK 999 ISK
orders from 9.999 ISK to 14.999 ISK 749 ISK
orders from 14.999 ISK free

Please note that we reserve our right to change the shipping method or price in any case, especially due to weather conditions, bulky items, ADR-goods (e.g. flammable produtcs) etc.

Dropp

Thanks to a well-managed logistical process ARTSUPPLIES.IS will ship Your package usually within 24 hours, maximum 48 hours (on working days!) We offer a free delivery via Dropp for every order above 9.999 ISK. Please note that other shipping methods can require additional fees.

The prices in accord with Dropp.

Please note that we reserve our right to change the shipping method or price in any case, especially due to weather conditions, bulky items, ADR-goods (e.g. flammable produtcs) etc.

Unfortunately we can not send single sheets of art paper with this shipping method.

Pósturinn

Thanks to well-managed logistical process ARTSUPPLIES.IS will ship Your package usually within  24 hours, maximum 48 hours (on working days!) We offer a free delivery for every order above 14.999 ISK. Please note that other shipping methods can require additional fees.

The prices in accord with Pósturinn

Please note that we reserve our right to change the shipping method or price in any case, especially due to weather conditions, bulky items, ADR-goods (e.g. flammable produtcs) etc.

Unfortunately, some fragile items, i.e. single sheets of paper, can be delivered only through Local delivery as for now. 

 

Pricing

All prices in the store and shipping costs include 24% VAT. Shipping costs vary depending on customer location, order weight, and preferred delivery method and are calculated at the checkout.   

 

Payments

You can pay for your order by credit or debit card (VISA / VISA ELECTRON / MASTERCARD / MAESTRO) and online payments are processed by Borgun. Other payment options applicable are AUR and Netgíro. 

 

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@artsupplies.is. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@artsupplies.is.

The return postage costs are covered by the customer.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

Privacy policy

We take our customers privacy seriously, and we use only necessary data to fulfil the orders. Our privacy policy is in accordance with General Data Protection Regulation (GDPR). More information can be found here